From installation of your server, to training, to helping you grow your infrastructure, the ProMAX team is here to help.
Once you are up and running with Platform our support team is still there to help you. Each Platform purchase comes with 1 year of ProCARE support which gives you access to all the latest Platform Software updates as well as live phone, chat and email support.
No other company provides a more useful self help Knowledge Base than ProMAX. With a full Online Manual, plus dozens of video tutorials. The answers to many of the most common support questions are a simple search away.
Whether a remote connection with a ProMAX Engineer or an onsite visit from one of our trained partners, we'll get your system up and running, make sure everything works properly and give your team some basic training on how to begin setting up your system. This pain free installation will prepare your team for your upcoming workflow training sessions.
Workflow training can be customized to your team's specific workflow. During the four sessions you will cover some of the following topics:
ProMAX's team of Media Management Experts will continue to be by your side even after your training is over. Our self help knowledge base will assist you in answering some of your basic troubleshooting questions. If you can't find the answer there, our team will help troubleshoot and get you up and running again.
See how ProCARE keeps your covered.