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ProMAX Services

Great Products | Great Services


Once your system has arrived at your location, a ProMAX Product Engineer will handhold you through a pain free installation process. Installations can typically be done remotely and don't require much time.


Every team collaborates and manages media a little bit differently.  Workflow Training is designed to quickly and painlessly help your team get the most out of your ProMAX Platform.  Let our expert trainers guide you through the process so you can spend your time being creative.


Once you are up and running with Platform our support team is still there to help you. Each Platform purchase comes with 1 year of ProCARE support which gives you access to all the latest Platform Software updates as well as live phone, chat and email support.

No other company provides a more useful self help Knowledge Base  than ProMAX.  With a full Online Manual, plus dozens of video tutorials.  The answers to many of the most common support questions are a simple search away. 


Whether a remote connection with a ProMAX Engineer or an onsite visit from one of our trained partners, we'll get your system up and running, make sure everything works properly and give your team some basic training on how to begin setting up your system. This pain free installation will prepare your team for your upcoming workflow training sessions.

See our Onboarding Process

Workflow Training

Workflow training can be customized to your team's specific workflow. During the four sessions you will cover some of the following topics:

  • Session 1: Best Practices for file system design, user setup and permissions configuration.
  • Session 2: How to set up custom Metadata and utilizing the advanced search functions.
  • Session 3: Data Management integration into the project life cycle.
  • Session 4: Cohesive Workflow review and advanced topics including Proxy workflow and After Effects rendering if applicable.

ProCARE + Online Training

ProMAX's team of Media Management Experts will continue to be by your side even after your training is over. Our self help knowledge base will assist you in answering some of your basic troubleshooting questions. If you can't find the answer there, our team will help troubleshoot and get you up and running again.

Check out our Knowledge Based and try a search like "How to backup media"

Access Knowledge Base

Who loves ProMAX?

Video teams of all shapes and sizes use ProMAX to manage their media. Curious if your team will love ProMAX? Learn more about the video teams that come to ProMAX to manage their media.

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