Video / Film Systems Engineer
ProMAX Systems, www.promax.com is a recognized leader in Technical and Creative Media Solutions for the video and film industry. We offer a complete line of hardware, software, configuration, installation, and support services for our customers all over the US. Since the early 90's, we have gained the experience and trust of our clients through top-notch service and customer first philosophy. We are growing and looking for an experienced, talented individual to fill a key role on our team in Irvine, CA. If you work well in a fast paced, team oriented environment where you can make a significant difference on a daily basis, please send in your resume for consideration.
Job Duties / Responsibilities Our company provides highly complex technology for the film and video industry and we only hire the best. Our Technical Service team is focused on supporting our clients with the most responsive and technically complete service available in our industry. Our Video Systems Engineers are part of our consultative team helping customers get the right solutions working in their production or post production or broadcast facility. They are compensated with a strong base salary and a bonus system based on results and company profitability. Daily duties and responsibilities include: - Answers technical support line and works with customers to diagnose and solve technical issues.
- Connect to customers system through remote software.
- Work with manufacturer technical support to diagnose and solve technical problems.
- Onsite Customer Integration services for installation and troubleshooting.
- Communicate timely and accurately and often with customers to keep them updated on problem status.
- Update our CRM system on all support tickets.
- RMA processing (vendor and customer).
- Build and test out specific client configured solutions including assembly of PC components, assembly and testing of storage units, video cards, monitors, software installation and configuration.
Team Member Duties - Answers technical support line and works with customers to diagnose and solve technical issues.
- Connect to customers system through remote software.
- Work with manufacturer technical support to diagnose and solve technical problems.
- Onsite Customer Integration services for installation and troubleshooting.
- Communicate timely and accurately and often with customers to keep them updated on problem status.
- Update our CRM system on all support tickets.
- RMA processing (vendor and customer).
- Build and test our specific client configured solutions including assembly of PC components, assembly and testing of storage units, video cards, monitors, software installation and configuration.
Manager Success Engages others to accomplish extraordinary success.
Knowledge Experience/Skills This position requires extensive hands on knowledge of computer hardware and software specifically related to the video industry. Key technology systems include: Apple Systems, Mac Pro, XSAN, Xserve, Final Cut Pro, Final Cut Server, Promise. PC Systems, HP Systems, Windows 7, Windows Server, AVID NLE's, Production Reference Monitors, Video Converters including AJA, Matrox, Blackmagic, Interface to Decks, Digital output devices, Professional HD Cameras, Tape/Tapeless (Sony, Panasonic, Canon, JVC, RED), Storage Hardware systems, internal/external, Firewire, eSata, SAS, RAID, Fiber, strong knowledge of networking systems and server technologies, and Finishing and Color Systems like Autodesk Smoke, and DaVinci.
If you do not have experience in video technology, please do not apply.
Characteristics/Behaviors - Enthusiastic
- Patient
- Healthy work ethic, highly focused on accomplishment, self-motivated
- Driven to get more done in a day than the average person
- Gets along well with others
- Highly organized
- Willing to stand up for the rights of the customer and the company
- Interested in improving processes through the use of automation where possible
- Loves a team environment and looks to help each other succeed
ProMAX Behaviors and Core Purpose - Core Purpose: to enable our clients to be more creative
- We are passionate, positive and love what we do
- We set goals and we get them done
- We work smarter and harder
- We listen
- We care
Location This position operates out of our office in Burbank, CA, however will travel to customer locations as well as our corporate office as necessary.
Hiring Process Our hiring procession consists of the following: - Phone screening interview
- At least one face-to-face interview (manager and other team members)
- Technology written / verbal test
- Background check
- Reference Check
Benefits/Work Environment Our full time employees enjoy the benefits of Health Care, Vacation, Sick Time and 401K. We maintain a casual and comfortable dress policy where accomplishment is valued above all.
Other No recruiters. Please no phone calls just submit your resume and tell us why you think you would be a great fit.
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