SD/HD- 52 week unlimited phone support for SD/HD based systems.

Part #: 214067

$995.00

SD/HD- 52 week unlimited phone support for SD/HD based systems.

Includes phone support for:              

• Hardware and software installation and setup
• Video related software setup and configuration
• Input/Output of critical functions such as capture, render, and output in video applications
• Proper functionality of operating system
• Setup for storage devices included on ProMax invoice

Services Do Not Include:

• Labor and/or parts replacement for supported oroducts.
• On-site services.
• Support when compatibility of the system to the software is in question or configuration is invalid.
• Third party hardware and software not installed by ProMax.
• Providing software upgrades or new software releases.
• Support for versions of supported products older than one version back from the current version
• Support for freeware or shareware.
• Remote or on-site training services.
• Product keys for activation.
• Recovery of lost data or software.