ProMax Platinum Package (Maximum 24 seats. Additional seats $499/seat)- Includes XSAN and OSX Server, and Video Applications support. On-site consultation for workflow and implementation, quarterly visits to your organization for maintenence, upgrades, repair, etc. Entry level X-SAN training, unlimited 24/7 phone support, 24 hour advance replacement on parts, 4 hour response time in critical situation (server down), remote assistance, technician assigned to your account, unlimited e-mail support.