ProMax Gold Package (Maximum 12 seats. Additional seats $499/seat)- Includes XSAN and OSX Server support, unlimited 24/7 phone support, 24 hour advance replacement on parts, 4 hour response time in critical situation (server down), remote assistance, technician assigned to your account, unlimited e-mail support. One contact or administrator per contract.
Does not include support for video related applications installed on machines connected to the SAN. Customer must purchase Video Applications Package seperately.