Whether it is for tech support over the phone or an emergency onsite visit, our annual tech support contracts cover everything so you don’t have to worry about anything.
Extremely popular in HD, SAN, NAS and render farm environments, these one year contracts eliminate the need of hiring a dedicated employee just to maintain your investment.
We’ll be the ones to maintain your environment, make scheduled visits, and give you advice on what you can do to maximize its potential and how to upgrade in the future. You won’t find an IT guy who does all this for under $30K anywhere.
| DV/HDV- 52 week unlimited phone support for DV/HDV based systems.
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Part #: 214066
| $695.00 |
DV/HDV- 52 week unlimited phone support for DV/HDV based systems.
Includes phone support for:
- Hardware and software installation and setup
- Video related software setup and configuration
- Input/Output of critical functions such as capture, render, and output in video applications
- Proper functionality of Operating System
- Setup for storage devices included on ProMax invoice
Services Do Not Include:
- Labor and/or parts replacement for Supported Products.
- On-site services.
- Support when compatibility of the system to the software is in question or configuration is invalid.
- Third party hardware and software not installed by ProMax
- Providing software upgrades or new software releases.
- Support for versions of Supported Products older than one version back from the current version
- Support for freeware or shareware.
- Remote or on-site training services.
- Product keys for activation.
- Recovery of lost data or software.
